Refund and Returns Policy

Last updated: May 2, 2024

At feloriva.top, owned by Qing Bauer, we are committed to providing you with high-quality products and a positive shopping experience. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags, labels, and protective seals still intact.

To complete your return, we require a receipt or proof of purchase.

Items Not Eligible for Return

Certain types of items cannot be returned, such as personalized items, perishable goods (e.g., food, flowers, or plants), hazardous materials, flammable liquids or gases, gift cards, or downloadable software products. Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact our customer service team via email or phone. We recommend emailing for the fastest service, providing all necessary details. You can reach us at:

Please provide the following information when contacting us:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photographs of the item if it arrived damaged or defective

Once your return request is reviewed and approved, we will provide you with detailed instructions on how and where to send your package.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to our error (e.g., defective or incorrect item).

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items you are returning, especially for high-value items. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in return transit.

Refunds

Once we receive your returned item, we will inspect it thoroughly to ensure it meets our return eligibility criteria. We will then notify you that we have received your returned item and inform you of the status of your refund after completing the inspection.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, typically 5-10 business days, depending on your card issuer’s policies and bank processing times.

Exchanges

We primarily offer refunds for returned items. If you wish to exchange an item for a different size, color, or a different product, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you get exactly what you want faster.

We only offer direct exchanges if the item is defective or damaged upon arrival. In such cases, please contact us immediately to arrange an exchange.

Damaged or Incorrect Items

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us within 3 business days of delivery. Provide your order number, a description of the issue, and clear photographs of the damaged or incorrect item and its packaging. We will evaluate the issue and make it right, including covering return shipping costs if applicable.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us: