Shipping Policy

Welcome to Feloriva! We are committed to providing you with the best shopping experience. This shipping policy outlines everything you need to know about how your order will be processed, shipped, and delivered by Feloriva, operated by Qing Bauer.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery estimates are calculated from the date your order ships, not from the date you place your order.

  • Standard Shipping (Domestic US): Typically 5-8 business days
  • Expedited Shipping (Domestic US): Typically 2-4 business days
  • International Shipping: Delivery times vary significantly by destination, typically 7-21 business days, but can be longer due to customs processing.

Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances, carrier delays, or customs procedures.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping: We are pleased to offer free standard shipping on all domestic orders over $50.

International Shipping

We currently ship to the United States (US) and the European Union (EU).

International shipping costs and delivery times will vary depending on the destination and the chosen shipping method. All international shipping costs will be calculated and displayed at checkout.

Customs, Duties, and Taxes

Feloriva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). We recommend checking with your local customs office for more information regarding potential charges.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this number to track the status of your package directly on the carrier’s website.

Missing or Lost Packages

If your tracking information states that your package was delivered but you haven’t received it, please contact the shipping carrier first. If you still cannot locate your package, please contact us at [email protected] within 7 days of the stated delivery date. We will do our best to assist you in resolving the issue.

Damaged Items

If you receive a damaged product, please contact us immediately at [email protected] with photos of the damaged item and its packaging. We will assess the situation and arrange for a replacement or refund as quickly as possible. Please report damaged items within 48 hours of delivery.

Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

  • Company Name: Feloriva (Qing Bauer)
  • Website: feloriva.top
  • Address: 10 South Main Street, Fair Haven, VT, US
  • Email: [email protected]
  • Phone: +16026338376

Last Updated: June 10, 2024